As we enter a new year, we’re excited to introduce you to the Evaton Mall #YouDeserveForUsToServe campaign – a project dear to our management team’s hearts that’s been a long time in the making.
At Evaton Mall, we aim to respect our customers on the highest possible level. Ultimately, our goal is for our community mall to be a leader in world-class customer experiences. But here’s the thing – building good customer service doesn’t happen by accident. It happens by design. Enter the #YouDeserveForUsToServe campaign.
Over the next 12 months, we’re energising and focusing on being the absolute best in customer service, and we want YOU to be part of this year-long campaign. Of course, we’re spreading the word far and wide – think newspaper adverts, radio adverts, press releases and so much more – so get excited for the campaign of a lifetime!
We’re making time to train and develop our retail teams to enhance customer service among our local community as well as invest in our most valuable asset – our tenants. Along with a series of quick customer service training videos, we’ll be inviting mystery shoppers to identify gaps in service and improve the customer experience. The training videos will be based on past and future surveys that we’ve conducted because, yes – we’re that focused on giving our loyal customers what they want and need.
With this in mind, we encourage you and your colleagues to come together as a team to be the best you can be. Not only will you be publicly rewarded and acknowledged as top achievers, but a little bird told us that the Evaton Mall landlord will also be throwing in spot prizes for all the added efforts. *Wink, wink*
There’s a long list of prizes to be won for successful mystery shopper applicants and winning tenants alike. Wanna know what’s up
your grabs for you and your team?
The ‘Gold Star’ winning team will also get a celebratory staff lunch, compliments of Evaton Mall!
During the mystery shopper process, tenants who receive special mention or score particularly well in a topical area of discussion will be given a public ‘Gold’, ‘Silver’ or ‘Bronze’ Shopping Bag certificate (equivalent to a Gold Star) to be place at their shopfront. These certificates will also be published in a special mention on our social media platforms as an additional boost.
Each month, Store Managers of the performing stores that get Shopping Bag certificates will receive R1,000 in cash for leading the way towards next-level customer service!
The Evaton Mall management team – including our dedicated and passionate landlord – looks forward to joining hands with every single store to exceed all budgets, targets and the highest of expectations from your store owners and head offices. Are you ready to start showing the retail industry that the Evaton Mall stores are the top achievers in Gauteng?